Frequently Asked Questions
At Mitala Candle Co., we believe luxury should never compromise safety, sustainability, or quality. Whether you're curious about our clean-burning soy candles, our eco-friendly ingredients, or how to get the most out of your burn, you’ll find everything you need here. Explore our most frequently asked questions to learn what makes Mitala candles safe, intentional, and beautifully crafted for your home.
ABOUT OUR CANDLES
What are Mitala candles made of?
Every Mitala candle is crafted with 100% eco-friendly soy wax, cotton wicks, and premium, phthalate-free fragrance oils. Our formulas are vegan, cruelty-free, and free from parabens, phthalates, and petroleum-based ingredients.
Are your candles handmade?
Yes. Each candle is meticulously hand-poured in small batches in Brooklyn, NY, ensuring consistency, quality, and care in every jar.
How long do Mitala candles burn?
Our signature 2-wick candles offer up to 70 hours of clean, even burn time thanks to the slow-burning nature of soy wax.
Are Mitala candles safe for my home?
Absolutely. We use non-toxic, clean-burning ingredients that are safe for your home, your family, and your air.
What makes Mitala candles different from other brands?
Mitala is intentional luxury, rooted in sustainability, elegant design, and clean, sophisticated fragrance. Every candle is thoughtfully crafted to elevate your space without overpowering it.
Where are Mitala candles made?
All Mitala candles are hand-poured in Brooklyn, New York, with an emphasis on small-batch craftsmanship and minimal waste.
CANDLE PERFORMANCE
Will my candle fill the entire room with fragrance?
Yes. Our double-wick jars are designed for an even, balanced scent throw that fills medium to large spaces with refined fragrance, not too faint, never overpowering.
Do your candles produce soot or smoke?
When properly cared for, our 100% cotton wicks create a soot-free, clean burn. Always trim your wicks and follow our Candle Care Guide for optimal performance.
SAFETY & HEALTH
Are your candles safe for people with allergies or sensitivities?
Our candles are formulated with clean, phthalate-free fragrance oils and soy wax. While safe for most, we recommend trying our Discovery Set if you have heightened sensitivities.
Do your candles contain essential oils?
Some fragrances contain essential oil components, expertly blended with safe aroma compounds to create stable, complex, long-lasting scents.
SUSTAINABILITY & INGREDIENTS
Are your candles eco-friendly?
Sustainability is at the heart of Mitala. We use:
- Renewable soy wax
- Phthalate-free fragrance oils
- Recyclable matte glass jars
- Plastic-free, upcycled packaging
- Vegan and cruelty-free ingredients
Are your wicks eco-conscious?
Yes. We use 100% cotton wicks, free from lead, zinc, or synthetic materials for a clean, non-toxic burn.
Are your candles vegan and cruelty-free?
Yes. Every product we make is 100% vegan and never tested on animals.
How do you minimize your carbon footprint?
We source domestically where possible, produce in small batches to reduce waste, and partner with carbon-neutral shipping providers.
CANDLE CARE & USE
How do I care for my candle?
To ensure the best burn:
- Trim the wick to ¼ inch before each use
- Allow a full melt pool on the first burn to prevent tunneling
- Limit burns to 4 hours at a time
- Discontinue use when ½ inch of wax remains
How do I choose the perfect scent?
Our Discovery Set includes 8 curated mini candles, allowing you to explore our full collection and find your signature fragrance.
How should I store my candles?
Keep candles in a cool, dry place away from direct sunlight and heat to maintain wax integrity and fragrance quality.
Can I customize a candle with my own scent?
At this time, we do not offer custom blends. However, we frequently release limited-edition seasonal scents—join our mailing list to stay updated.
PACKAGING & REUSE
Can I recycle or reuse the candle jars?
Yes. Our matte black glass jars are fully recyclable and designed for reuse. Repurpose them as planters, pen holders, or minimal home accents. Learn more here.
Is your packaging eco-friendly?
Yes. We use upcycled, plastic-free materials with minimal excess packaging—luxury designed with intention.
GIFTING & SUBSCRIPTIONS
Do you offer gift packaging?
Yes. Every order arrives beautifully packaged, perfect for gifting.
Do you offer subscriptions?
We are developing a subscription service to keep your space beautifully scented all year long. Subscribe to our newsletter for early access.
ORDERS & SHIPPING
How long will it take to process my order?
Orders are processed within 1–3 business days. During peak seasons, please allow extra time.
Do you offer free shipping?
Yes. We offer complimentary U.S. shipping on orders over $50.
Do you offer international shipping?
Yes. We ship worldwide via UPS and USPS International. Duties and taxes are calculated at checkout where applicable.
What should I do if my order arrives damaged?
Contact us at hello@mitalacandleco.com with photos within 7 days, and we’ll quickly arrange a replacement or refund.
RETURNS & REFUNDS
What is your return policy?
Unused, unopened items may be returned within 14 days for a full refund. Final sale items are non-returnable.
Can I return a used candle?
Due to the nature of our product, we cannot accept returns on used candles. If there’s an issue, contact us, we’ll make it right.
How do I initiate a return?
Email hello@mitalacandleco.com with your order number and reason for return. You’ll receive a response within 1–2 business days.
How long does it take to receive a refund?
Refunds are processed within 10 business days after approval. Your bank may require additional time to post the refund.
STILL HAVE QUESTIONS?
We’re always happy to assist. Email hello@mitalacandleco.com and a member of our Brooklyn team will respond promptly.