FAQ
What are Mitala Candles made of?
Eco-friendly soy wax, 100% cotton wicks, and premium fragrance oils. Our candles are vegan, cruelty-free, and free of parabens, phthalates, and petroleum.
How long do Mitala candles burn?
Classic 2-Wick Candles burn for up to 60 hours.
Are Mitala Candles safe for my home?
Absolutely! Our candles are made with non-toxic, clean-burning ingredients, so they’re safe for you and your home.
Are your candles handmade?
Yes! Every candle is carefully handcrafted with love and attention to detail in small batches to ensure the highest quality.
How do I care for my candle?
Trim the wick to ¼ inch before each use, burn for no more than 4 hours, and never leave a candle unattended. Stop burning when only ½ inch of wax remains.
How do I choose the perfect scent?
Our Discovery Candle Set lets you try 8 different scents and find your favorite.
Can I recycle or upcycle the candle jar?
Yes! Once your candle is finished, you can repurpose the glass jars as planters, storage containers, or decorative pieces.
What should I do if I have an issue with my order?
If your order is damaged or there's an issue, email us at hello@mitalacandleco.com. We'll assist you with a replacement or refund.
How do I store my candles?
Store your candles in a cool, dry place away from direct sunlight and heat sources. This helps maintain the scent and ensures an even burn.
Are your candles eco-friendly?
Yes! We use soy wax, eco-friendly packaging, and fragrance oils free from harmful chemicals. We also never test on animals.
Can I customize a candle with my own scent?
At this time, we do not offer custom scents, but we’re always expanding our collection! Stay tuned for new fragrances coming soon.
What makes Mitala Candles different from others?
Our candles are made from high-quality, eco-friendly materials, with a focus on creating a peaceful, calming atmosphere. We carefully curate our fragrances to ensure they’re not overpowering, and we offer a wide variety of scents to suit different preferences.
Where are Mitala Candles made?
All our candles are hand-poured in small batches in Brooklyn, NY.
Shipping & Orders
How long will it take to process my order?
Orders are usually processed within 1-3 business days. During peak times, processing may take longer.
Do you offer free shipping?
Yes! We offer free standard shipping on orders over $50 in the U.S.
What should I do if my order arrives damaged?
Contact us at hello@mitalacandleco.com with photos within 7 days. We’ll replace or refund your damaged product.
Do you offer international shipping?
Yes, we ship internationally via UPS and USPS International. Duties and taxes are included at checkout, but any local fees are the buyer’s responsibility.
Returns & Refunds
What is your return policy?
Unused products in original packaging can be returned for a refund within 14 days. Final sale items are non-refundable.
Can I return a candle if I’ve already used it?
Due to the nature of our products, we cannot accept returns once a candle has been used. However, if there’s an issue with your order, please contact us, and we’ll make it right!
How do I initiate a return?
Email us at hello@mitalacandleco.com with your order details. We’ll process your return within 7 business days.
How long does it take to receive my refund?
Refunds are processed within 10 business days after we approve your return. Allow some time for your bank or credit card company to process it.
If you have any other questions or need help, don’t hesitate to reach out to us at hello@mitalacandleco.com. We’re always happy to assist you!